Grandpa Joel's Coffee Refund Policy

Thank you for your purchase at Grandpa Joel's Coffee. We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, we will not be able to offer a refund and/or exchange.

Eligibility for Refunds and Exchanges:

• The item must be unused and in the same condition as when it was received.

• The item must be in its original packaging.

• A receipt or proof of purchase is required.

Exchanges (if applicable):

We only replace items if they are defective or damaged. To request an exchange, please email comercial@grandpajoelscoffee.com and send the item to: Rua Cel. Francisco Moreira da Costa 123B – centro – Santa Rita do Sapucaí.

Items Not Covered:

• Gift cards

• Some health and personal care articles

Partial Refunds (if applicable):

• Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery.

Reimbursement Process:

After the returned item is received and inspected, you will receive a notification email. You will also be notified of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds:

• If you haven't received a refund, first check your bank account and then contact your credit card company.

• If after following these steps you still haven't received your refund, please contact us via email or 35 99750-5518.

Shipping:

Do not send the product back to the manufacturer. It must be sent to Rua Cel. Francisco Moreira da Costa 123B – Centro – Santa Rita do Sapucaí.

• You will be responsible for paying the shipping costs for returning the item.